OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
89 ratings and 60 comments received in the last 90 days.
22 June 2025
Administration was shambolic. Documents had to be re-signed on numerous occasions. Tone of email were unpleasant and vaguely threatening. Arranged pick up at saleman's convenience, then he wasn't there. Pick up staff were uninformed. See below
15 June 2025
Jacob kept in touch throughout the process and walked me through each step
04 June 2025
Jake was brilliant at explaining everything and helping us choose the right car!
04 June 2025
Exceptional customer service
01 June 2025
Good communication throughout the sale. Much trouble was taken to ensure that I understood all aspects of the functions in the car and on the app.
25 May 2025
Five star service
03 May 2025
Purchase was straightforward, lots of good communication from Jacob. There was a mix up with my order so I didn't get exactly what I wanted, the car is gorgeous so I took it anyway. I love it and the handover was helpful.
01 May 2025
Overall we were very happy. Felt a little pressured to take the car earlier than we wanted to but it's all worked out ok in the end.
22 April 2025
Luke was fantastic. He provided excellent service from start to finish, and made sure I got a car that suited my requirements - including colour and spec. Luke understood what I was looking for, and ensured I got what I wanted as quickly as possible.
26 June 2025
Greeted by Kelly , very pleasant young lady. She booked in my mini and did paperwork for loan car . Did so quickly and efficiently . Kelly took me to loan car and took time to show me controls. Well done Kelly for being so caring about your customer.
25 June 2025
Everything Was done plus more with changing the batteries in our Mini keys
24 June 2025
See above
19 June 2025
Car went in for an MOT. There was an advisory for a change of wheel as one of them was damaged. Kelly booked me in for a couple of days later and all went smoothly and picked my car up later that day.
17 June 2025
I'm not confident that the issue has been resolved based on the work carried out on the car.
17 June 2025
Prompt and efficient
16 June 2025
The people clearly make the dealership. Thank you for all your help Kelly and Isabelle when I popped in last week. Such a great atmosphere in the showroom too
11 June 2025
The staff are fabulous!
04 June 2025
As per above, I've been coming to this depot for years, but never had the experience I had on Friday. Amazing service throughout by Kelly.
03 June 2025
Jacob did a brilliant job helping us choose the right car and explaining things.
23 June 2025
As above Callum was very professional and knew the car.